IMAP Setup

in FAQs

When selecting the account type, select IMAP.

Your User Name is your full email address.

Your Password is your mailbox password, which you can find in your eXtend Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.

So, for example, if your name is Bob and your domain name is thisismydomain.com:

User Name: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: password23
Incoming Mail Server: mail.thisismydomain.com
Outgoing Mail Server: mail.thisismydomain.com

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

    You are using the default ports (25, 465, 587)
    You are not using Secure Sockets Layer (SSL)
    You are using Password for Authentication

POP3 Setup

in FAQs

When selecting the account type, select POP3.

Your User Name is your full email address.

Your Password is your mailbox password, which you can find in your eXtend Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.

So, for example, if your name is Jane and your domain name is thisismydomain.com:

User Name: This email address is being protected from spambots. You need JavaScript enabled to view it.
Password: password33
Incoming Mail Server: mail.thisismydomain.com
Outgoing Mail Server: mail.thisismydomain.com

For the Outgoing Mail Server, make certain that you have checked that the server requires authentication.

POP3 vs IMAP

in FAQs

What is the difference between POP3 and IMAP?

When you have a Standard or a Premium mailbox, you can access it via POP3 or IMAP.  These are two different protocols for downloading and accessing email.

If you choose POP3, you are downloading the email directly from the mail server into your email client, whether it is a desktop-based client or another webmail client.  Your system stores a local copy of the email and deletes it from the server. You can create local folders on your computer to organise the email, but then when you log in using your webmail, you will not see the folders.

Because your email is being downloaded and deleted from the server, the only mail that counts against your mailbox limits are the ones left undownloaded in your inbox.

If you choose IMAP, you are downloading the email from the mail server into your email client, but you are also leaving it on the server.  If you create folders on your computer to organise the email, you will also see these folders in your webmail.  Also, when you mark a message as ‘Read’ in webmail, it appears ‘Read’ on your computer.  This can be useful if you access your email on several devices.

But because your email is being left on the server, you will need to keep track of how much email you have and if you are close to your mailbox limit.